Ans.The easiest and quickest way to book your tour is through our website tourpirate.com. You may also email us on info@tourpirate.com or call our main office to speak with our friendly staff on +66 (02) 23709 87.
Ans. Yes you can. Can we have take credit card details over the call?
Ans. Kindly refer to the list of Hotels designated as Pick Up points in each area of the city attached within the Tour Essential Information. Also you can contact our Customer Care Team for further information.
Ans. The information on the availability of the tour is available on the tour page. Also you can contact our Customer Care Team for further information.
Ans.You can only book the tour if it is available in case you are unsure feel free to connect with our Customer Care Team and they shall assist you accordingly.
Ans. It depends on the tour you are choosing. If there are different start timings for any tour it will be displayed accordingly. But you always have the option of confirming with our Customer Care Team.
Ans. The tour start and end time is mentioned in the Tour Information Section of the Tour Page and it will also be mentioned on your voucher. It is advisable to contact and confirm with our Customer Support Team to avoid any confusions.
Ans. Kindly refer to the list of Hotels designated as Pick Up points in each area of the city attached within the Tour Essential Information. Also you can contact our Customer Care Team for further information.
Ans. Kindly refer to the list of Hotels designated as Drop Off points in each area of the city attached within the Tour Essential Information. Also you can contact our Customer Care Team for further information.
Ans.It varies with the tours though it is mandatory to carry at least one valid Govt. Issued Photo Identity Card. For any further information please contact our Customer Support Team
Ans. Most Extreme Adventures are required to produce a Medical Fitness Certificate but it is highly advisable to confirm with the Customer Support Team for further details on the same.
Ans. Yes you can simply click on the Group Booking Tab at the top of the Home Page or write at groups@tourpirate.com for the best rates and arrangements.
Ans. Yes with a special request put in by you we can cater to such a requirement with additional cost.
Ans.Sorry but we do not offer any discounts on such grounds as of now but we will definitely get in touch with you with any updates on the same.
Ans. You can refer to Tourpirate blog for detailed information on the tour.
Ans. Depends upon the availability u can contact our Customer Support Team for more details
Ans. Sorry but we can cater sole bookings only for the persons aged 12 Years or Above
Ans. Yes but you have to confirm at least 2 days prior to departure, T & C refer
Ans. Check the Promotions & Deals
Tourirate.com accepts the following credit cards: Mastercard, Visa, American Express, Discover. We also accept payments through Paypal There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation. Payment will be listed as Tourpirate.com Tours or Tourpirate.com on the credit or debit card statement. No refunds are available once a tour or service has commenced, or in respect of any package, meals or any other services utilized. Canceling a booking with Tourpirate.com can result in cancellation fees being applied by Tourpirate.com, as outlined below. When canceling any booking you will be notified via email, facsimile or telephone of the total cancellation fees. Event, Attraction, Theater, Show Coupons or Tickets are non-refundable in all circumstances. Gift Certificates are non-refundable in all circumstances. Other Tour Products & Services If you cancel at least 7 calendar days in advance, there is no cancellation fee. If you cancel between 3 and 6 calendar days in advance, you will be charged a 20% cancellation fee. If you cancel within 2 calendar days in advance, you will be charged a 100% cancellation fee. The value of the transaction may be subject to taxes, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on Viator.com and Tourpirate.com-affiliated websites, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees. Please note for bookings made in Brazil, the tax IOF (Tax Upon Financial Operations, 6.38%) is not included in the final booking value and will be charged to the credit or debit card used to make the purchase.
Ans. When changing any part of the booking you will be notified via email, facsimile or telephone of the total change fees.
Ans. In case if you miss your tour it will be considered as a NO SHOW and in this case the tour will be Non Refundable.
Ans. If the Tour gets cancelled due to problems beyond our control then their will be no refund to it. If in case we find some issues from our end (as per the company’s) policy in such circumstances the compensation will be emailed to you.
Ans.You can either log in to your Tourpirate.com account and make the changes yourself OR you can write to our Customer Service Agent for assistance.
Ans.Just Log in to your Tourpirate.com account and follow the steps for cancelling a particular tour OR you can Call or Email our Customer Service Agent for assistance.
Ans.If approved as per Tourpirate.com Refund Policy, your refund should be processed within 90 Days from the day of Approval of the Refund.
Ans.No as it will be considered as a NO SHOW
Ans.Yes, You can either log in to your Tourpirate.com account and make the changes yourself OR you can write to our Customer Service Agent for assistance.
Ans.You can either log in to your Tourpirate.com account and make the changes yourself OR you can write to our Customer Service Agent for assistance.
Ans.Usually we require 48 – 72 Hours to process your request but in some special cases you will be notified via email with the details.
Ans. Upon the confirmation of your tour you will receive a web link at the email id which you have provided us with. You can click on the link or copy & paste it in a new tab and fill in the required details to access your printable voucher.
Ans. Yes you can access your voucher multiple times but the link will expire within 7 days.
Ans. You should receive the confirmation email and the voucher link within 48 hours from booking unless specified by our customer care agent. Thu in such cases you can write to our customer care center or call us at the toll free number and a dedicated agent will look into the issue.
Ans. Yes, you can show your confirmed digital voucher to our designated tour guide/driver at the time of departure along with your photo id. This should work pretty fine.
Ans. In that case you will not be able to take the tour as our tour conductor is required to have proper documentation for each guest in order to start with the tour as per Tourism Authority of Thailand.
Ans. Yes we will provide you with the contact numbers of the Local Tour Guide and the emergency contact. Also you can call our Bangkok office for any assistance 24x7x365.
Ans. You can send us an email with the required details for the correction and our dedicated agent shall assist you through the procedure.
Ans. Please hand over your confirmed voucher to the designated Tour Guide/ Driver at the time of the start of the tour.
Ans. Yes you can access the list of Pick Up points in the Tour Details section of the tour Tourpirate.com >> tour page >> tour details
You can use Google Maps for the direction or can write to us and one of our dedicated agents will get back to you with the required information.